Refund policy
Returns & refunds (30 days)
We want you to love your Nestwarm order. If something isn't right, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging where possible.
- For hygiene reasons, heated wearables (such as the WarmWrap shawl) that show clear signs of use can't be returned unless they arrived damaged or defective.
- Gift cards are not returnable.
How to start a return
Email us at nestwarm.shop@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.
Return shipping
Return shipping is paid by the customer, unless we sent the wrong item or the item arrived damaged or defective.
Damaged, defective, or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund at no extra cost to you.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds go back to your original payment method within 5–7 business days after we receive the returned item. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
Questions? Contact us at nestwarm.shop@gmail.com.