Shipping policy
We currently ship to addresses in the United States.
Rates
- Standard shipping: $8.00
- Free standard shipping on orders of $50 or more (order subtotal, before taxes)
- Express shipping: $15.00
Your exact shipping options and total are shown at checkout before you pay.
Processing and delivery times
Orders are processed within 1–3 business days after payment clears. Most US orders are then delivered within 3–8 business days, depending on the carrier and destination. During peak holiday weeks, please allow a few extra days.
Some items ship from partner warehouses in the US, so items in the same order may arrive in separate packages.
Tracking
You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Lost or delayed packages
If your tracking hasn't updated for more than 7 business days, or your package shows as delivered but you can't find it, email us at nestwarm.shop@gmail.com with your order number and we'll help.
Returns & refunds (30 days)
We want you to love your Nestwarm order. If something isn't right, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging where possible.
- For hygiene reasons, heated wearables (such as the WarmWrap shawl) that show clear signs of use can't be returned unless they arrived damaged or defective.
- Gift cards are not returnable.
How to start a return
Email us at nestwarm.shop@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.
Return shipping
Return shipping is paid by the customer, unless we sent the wrong item or the item arrived damaged or defective.
Damaged, defective, or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund at no extra cost to you.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds go back to your original payment method within 5–7 business days after we receive the returned item. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
Questions? Contact us at nestwarm.shop@gmail.com.